How do you want to be surprised?
Want a full dream surprise experience?
Lumi's Dream Scoop
Want a smaller, refined surprise?
Lumi's Lucky Bag
Pick exactly what you love?
Favorite Pick
Lumi's Dream Scoop
Lumi's pink party
Lumi's Favorite Pick
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Information
Shipping policy
1.United States(Exclude Alaska, Hawaii)- 15USD(7-20Days)
2.Germany, Australia, Canada, Mexico, Brazil,U.K. – 30USD(7-20Days)
3.Hawaii, Malaysia, Pakistan, Philippines, Singapore, South Korea, Thailand,Indonesia,Japan-10USD(7-15Days)
Receiving time may take longer than the expected date due to an invalid address, customs clearance procedures, or other causes. So please leave the correct mail, address, and phone number when placing order(s).
If you have any questions, feel free to contact us via lumiboxco.com
Refund policy
Thank you for choosing LumiBoxCo
We are committed to ensuring your satisfaction with every purchase. If you need to make a return, exchange, or request warranty services, please refer to the following policy.
Order Cancellation
We accept order cancellations before the product is shipped. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Random Selection & No Preference Returns
Because our products are sold in a mystery scoop (blind box) format, each order contains randomly selected items. The styles and combinations are part of the surprise experience — therefore, we do not accept returns or exchanges simply due to personal preference or dislike of the received items.
We always strive to fulfill customer preferences noted at checkout (such as color or style remarks) whenever possible, but exact matches cannot be guaranteed.
All products are carefully inspected before shipping to ensure quality. If an item arrives damaged or defective, please contact our support team within 7 days of receipt with clear photos or videos, and we’ll be happy to assist with a replacement or refund according to our damage policy.
Return & Refund Process
Refund for Orders Not Yet Shipped
Buyer Contacts Customer Service Team:
Provide your order number, product details, and reason for the refund. We recommend contacting us via email at yourstorymade168@gmail.com.Agreement on Refund:
Both parties discuss and agree on the refund details, confirming if the items have been shipped, the refund amount, and whether the original items will still be shipped.Seller Processes Refund:
The seller initiates the refund process in the system.Refund Issued:
The refund will be returned to the buyer’s account via the original payment method within 7-15 business days.
Special Instructions
Order Cancellation: Orders can be canceled before they are shipped; Due to the unique nature of mystery scoop, we recommend you double-check the product details before placing your order.
Refunds: Refunds will be processed back to your original method of payment. The time it takes for the refund to post to your account depends on your issuing bank’s processing times, generally 7-15 BUSINESS DAYS. If your card has expired, please contact your card issuer for assistance.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. Refunds may have some processing time. If you’ve done all this and still haven’t received your refund, please contact us at yourstorymade168@gmail.com.
Disclaimer
Random Selection:
Every scoop is created with an element of surprise. The exact styles, colors, and combinations of items are randomly selected and cannot be predetermined or guaranteed.
No Returns or Exchanges for Preference:
Because of the random nature of these products, we do not accept returns, refunds, or exchanges based on personal taste, preference, or style differences.
Quality Assurance:
All products are carefully inspected prior to shipping. If an item arrives damaged or defective, customers must contact us within 7 days of receipt with clear photos or videos for review.
Preference Notes:
We will make reasonable efforts to consider customer preferences left in order notes (such as favorite color or style), but fulfillment cannot be guaranteed.
Acceptance of Terms:
By completing the purchase, the customer acknowledges understanding and acceptance of the random and surprise-based nature of Mystery Scoop products.
Contact Us
If you have any questions or need assistance with returns, exchanges, or warranty services, please contact our customer service team at yourstorymade168@gmail.com. We are always here to help and resolve any issues you may have.
Legal Department
https://lumiboxco.com/
Privacy Policy
PRIVACY STATEMENT
We take your privacy seriously, and this privacy statement explains how Lumiboxco (collectively, “we,” “us,” or “our”) collects, uses, shares, and processes your information.
Collection and Use of Personal Data
Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
Promoting Safety and Security
We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.
What Personal Data We Collect
ⅰ. Data You Provide
We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we collect personal data in connection with the purchase, and other account and authentication information, as well as billing, shipping, and contact details.
ⅱ. Data About Use of Our Services and Products
When you visit our website/application, we may collect data about the type of device you use, your device’s unique identifier, the IP address of your device, your operating system, the type of internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device’s approximate location to allow us to improve our products and services.
How We Use Your Personal Data
Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.
ⅰ. Providing, Improving, and Developing Our Products and Services
We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity. If you enter a contest or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.
ⅱ. Communicating with You
Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us. Subject to your prior express consent, we may share your personal data with third-party partners who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.
NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.
Definition of “Cookies”
Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as “cookies.”
Use of Cookies
We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.
Disclosure of Personal Data
We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.
Data Disclosure or Storage, Transfer, and Processing
ⅰ. Fulfillment of Legal Obligations:
Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents —As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) (“GDPR”).
ⅱ. For the Purpose of Reasonable Implementation or Application of This Article:
We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
ⅲ. Legal Compliance and Security or Protect Other Rights:
It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
Your Rights
We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.
Third-Party Websites and Services
When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party’s privacy policy. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.
Data Security, Integrity, and Retention
We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
Changes to this Privacy Statement
We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. If you do not agree to the revised Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.
Storage and Transfer of Your Personal Data
When you access or use our services, your personal data may be processed or transferred outside your country of residence. The data protection laws of such countries or jurisdictions may differ in certain respects or be less protective than the laws of the jurisdiction in which you reside. If you do not want your information to be transferred, processed, or maintained outside the country or jurisdiction in which you reside, you should immediately stop accessing or using the services.
1. How can I get help with my order?
Please email us or use our Contact Us form. Due to the high volume of spam, we may miss messages sent through TikTok.
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